Realise is designed and tested in house, and is completely proprietary. Realise stands among few peers as “stand-alone”, not designed to integrate to questionable open source software.
Realise is a genuine predictive dialer utilising an incredibly aggressive algorithm which calculates operation based on historical and current data many times per second.
Realise has a powerful xml scripting system and rule set to most effectively penetrate call lists. Unlike most other dialers, Realise reschedules callbacks automatically in a campaign, allowing more precise and calculated contact attempts, and therefore greater contact.
Realise has partnered up with Asia Pacific Network (APN) to offer you the most effective and cost efficient dialer in the Philippines, US, UK and Australia. As a premium provider of telecommunications services, APN is well placed to offer your company a holistic communications package of Internet, IPLC Leased Lines, Telephone, PBX and Predictive Dialers.
We can offer 24 hour support of all of your telecommunications with a single phone call to the Network Operations Centre and Predictive Dialer testing facility in Alabang.
We at Realise and APN look forward to offering our product range to you.
Dialer Features
Onsite , Hosted or a combination
Fully scalable with service distribution
Outbound calling
Predictive, Power and Manual Calling
Inbound Capability with blending (option)
Set ANI (Caller ID) based on campaign
Data Collection through scripting
Compatible with Crystal Reports
Pool Priority with variable ratios
New/Rescheduled priority with ratios
New/Rescheduled priority with ratios
Local DoNotCall list
Full data exporting functions of pools
Web based Agent
Web based Manager / Supervisor
CRM Integration - Populated screen pop
Powerful Cassandra Database
Powerful Text-based search ability
TTS- text to speech option
Auto-Attendant dialing option
Agent Features
Extremely simple easy-tot-learn interface
Agent-to-Agent Transfer of call and data
PSTN attended transfer
Agent can view call history
Dynamic station extensions
Agent Recording facility
SoftPhone or Hardphone support