Major Features

  • Outbound Predictive Dialing – Not Power Dialing – Set and forget, or change on the fly
  • On Site Server, Cloud Server, Multiple Servers , or a combination
  • Multipage Call Scripting
  • Predictive, Power or Preview Dialing
  • Web based CRM integration per campaign by populated popup
  • Transfer call / data to other campaign (Attended/ Unattended)
  • Transfer call to PSTN (Attended with warm handover and rejection/retry)
  • Very Simple Web Based Agent can be used with Windows/Ubuntu and Google Chrome
  • PCMA, PCMU, G.729 pass-through or conversion support without expensive hardware
  • A fully scalable system which can be optimised with distributed processing
  • Remote or local recording and monitoring ability including detailed supervisor
  • Remote or local management functions, including shifts, campaigns, pools
  • Unlimited lines, agents, shifts, campaigns, pools, completions
  • Multiple TimeZone management for multiple shifts
  • Pre-packaged reporting, with design for Crystal reports or similar for customisation
  • Complete compliance with local DNC number washout and regulated call abandonment
  • 24 hour support

Realise Predictive Dialer

Predictive dialers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. A predictive dialer learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. A good predictive dialer can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.

The Predictive Dialer System provides a much higher contact ratio for your call center agents than manual dialing or using a power dialing system. The system can be adjusted on-the-fly, including any scripting changes which will have immediate effect for the agents.

Compared to other “predictive” dialers such as the ViciDial, if set correctly the Realise system can average 50 minutes per hour talking, and wait times of just 3 seconds with just 20 agents.

Performance of the dialer and the agents can be monitored locally or remotely with:

Because the Realise Predictive Dialer has been developed fully in-house, we constantly keep up with the latest trends and technologies. In addition, we are able to customise your dialer system, and also add features you may want that nobody else has thought of yet.