Predictive dialers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. A predictive dialer learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. A good predictive dialer can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.
The Predictive Dialer System provides a much higher contact ratio for your call center agents than manual dialing or using a power dialing system. The system can be adjusted on-the-fly, including any scripting changes which will have immediate effect for the agents.
Compared to other “predictive” dialers such as the ViciDial, if set correctly the Realise system can average 50 minutes per hour talking, and wait times of just 3 seconds with just 20 agents.
Because the Realise Predictive Dialer has been developed fully in-house, we constantly keep up with the latest trends and technologies. In addition, we are able to customise your dialer system, and also add features you may want that nobody else has thought of yet.